What time can I drop off and collect my child?
Our normal drop off time is between 8:30 and 9:30am and collection is between 4:30 and 5:15pm. However, we offer an optional Extended Day Pass (EDP) where parents can drop off from 8:00am and collect until 6pm. EDP’s cost £7 per day (includes am and pm extended day) and can be added up to 24 hours in advance. Children with an EDP will enjoy supervised activities to keep them happy and entertained.
Can my child sign themselves in/out of camp?
Yes, children aged 11 years old and over can sign themselves in and out of camp. Parents must scan and post or email a letter with a handwritten signature to grant permission for their child to sign themselves in/out of camp to help@ultimateactivity.co.uk. The letter must include the child’s name, parent’s name, contact details, the time the child is expected to arrive on camp in the morning, the time the child should be signed out and released from camp, which camp location the child is attending and the dates the child is attending the camp. Parents must contact Ultimate Activity Camps on 0330 111 7077 (local rate) if the child has not returned home by the time expected.
Are Ultimate Activity Camps Ofsted registered?
Yes, all our Camps will be Ofsted-registered to ensure we meet National Childcare Regulations. Ofsted review and approve our operating policies and procedures for child safeguarding, staff recruitment and Camp facilities.
What age does my child have to be?
Ultimate Activity Camps are for children aged 4 to 14 years. The Ultimate Activity Camps programme is tailored to each age group and children are also grouped by age to ensure they get the appropriate level of instruction and care, and make new friends of a similar age. At some locations we are unable to offer Camps for all age groups due to the location’s facilities – please check the location pages on our website for full details of Camp details.
Who are your staff?
Our staff are chosen for their experience, qualifications, attitude and passion for working with children. Our managers are either experienced coaches, managers or teachers and are selected for their leadership skills. Our Camp teams are comprised of Lifeguards, Sports Coaches, Art specialists and Early Years specialists to ensure we have the right balance of skills to provide the best quality instruction. All of our staff are selected through a rigorous recruitment process. We conduct Enhanced DBS checks and references on all our staff, and they are all put through our Ultimate training programme. All this means you can be confident that your child is in the best possible hands.
What if my child is nervous about attending Camp?
We know how daunting the first day at Camp can seem to a child, but usually within a short time they are settled, making new friends and raring to go! Our experienced staff know how to welcome new children and make them feel comfortable and confident within their group. Parents are welcome to call the Camp manager during the day to check on how your child is settling in.
What happens if it rains?
We know how unpredictable the British weather can be! We have a varied and exciting wet weather plan which minimises disruption to the timetable and means children keep having heaps of fun. Naturally, some activities including archery cannot take place indoors, but we will endeavour to re-timetable for later in the week.
What if I am late dropping off or collecting?
If you’re running late to collect your child, please call the office on 0330 111 7077 (local rate)as soon as possible so we can inform the Camp manager. We will give your child an Extended Day Pass (EDP) which you can pay for afterwards (£7) which gives you until 6pm to collect your child. If you are later than 6pm, we charge £7 for every fifteen minutes to cover the extra costs of having 2 members of staff staying late.
Can a friend or extended family member collect my child from camp?
Friends or family members that have been authorised by you to collect your child from camp are able to collect. We ask that all parents/ family members collecting children bring the unique booking ID number when collecting, in order to confirm that they are authorised to collect.
What if my child is ill or has an accident on Camp?
At Ultimate Activity Camps we do everything possible to minimise bumps and scrapes, but we have fully trained first aiders on Camp. In the event of a minor accident our staff will attend to your child as necessary. For anything beyond that you will be immediately informed, and in the unlikely event of a serious accident we will inform emergency services. If your child becomes ill on Camp, we will do everything we can to make them comfortable, however it may be in their best interest to be collected from Camp early as we do not have the capacity or facilities to care for poorly children for an extended period of time. We do require that any child who becomes ill on Camp be kept away from Camp for the full duration of their illness and 24 hours after the end of their symptoms.
What if my child has difficulty settling on Camp?
We understand that sending your child to Camp can seem like a daunting prospect, but we employ staff who are experienced at welcoming newcomers onto Camp. Most of the children will be coming on their own and will be looking to make friends, so you and your child are not alone! Each child will be assigned a group leader for the week who you can discuss any concerns with. You can contact the Camp Manager at any point during the day to check on how your child is doing.
What if my child is ill before Camp?
If your child has a temperature or is too unwell to attend Camp, please do not bring them to Camp until they are well and have been symptom-free for at least 24 hours. If you have taken out the Ultimate Protection Plan, please contact us to discuss refunds or re-scheduling the booking. Please note if a child does come to Camp unwell, we reserve the right to refuse entry to Camp as we have a duty of care to the other children on Camp not to expose them to potential illness or infection.
When can I find out the timetable of activities for the days that I've booked?
Due to late bookings, weather conditions and changing numbers of children on camp, timetables are confirmed a week beforehand however please note that these will not be published on our website. If you would like to view the timetable please get in touch and we will be happy to email you a copy for your child's group at camp. Our sample timetables are actual timetables from previous seasons and show the mix and type of activities children can expect.
Is lunch provided?
Children need to bring a packed lunch and drink bottle each day. Please be aware that children on camp may have nut allergies – please avoid nuts and nut products in your child’s packed lunch.
